Frequently Asked Questions
Have a question? We may have the answer for you below, if not please feel free to reach out to us and one of our staff can assist you
Product & Sizing
I am unsure about sizing?
Sizing can vary among our brands, we strongly recommend if you are unsure, to reach out to use and we can send you specific measurements.
Can I return my item if it does not fit?
You are welcome to return your order within 7 days from date of delivery, as long as the item meets our return requirements outlined in our returns policy.
How long will it take for my order to arrive?
All our orders are sent on an overnight courier, however, on occasion for reasons outside of our control there may be delays. We aim to ship all orders placed before 2pm on the same day.
Shipping & Returns
How much is shipping?
We offer free overnight domestic shipping on all orders over $199 in New Zealand*
Shipping to Australia: $30 NZD
Shipping to the United States: $60 NZD
*Please review our postage & return policies prior to ordering for more information
What is your return policy?
We accept returns within 7 days of parcel delivery. Please see our returns policy for more specific information.
Discount
Can I use more than one discount code?
Only one discount code can be used per order and cannot be combined with other promotions.
Do you have sale events?
We are a family owned small business and aim to have larger discounts and sales end of season only. However on occasion we may hold a flash sale to members of our mailing list or offer discount codes on our social media so be sure to follow us on Instagram.